Terms and Conditions

 

Welcome to the Black Lune website

These terms and conditions apply to the use of the Black Lune shop. By accessing this website and/or placing an order, you agree to be bound by these terms and conditions.
You will be able to access most areas of this website without registering your details with us. We may revise these terms and conditions at any time by updating this posting.

 

Non-returnable items

For reasons of hygiene, earrings for pierced ears are non-returnable.

 

Damaged item

If an item arrives damaged, please inform us by email to info@blacklune.com within 3 days of receipt for a replacement or full refund.

 

Returns Policy

If, for any reason, your purchase is unsuitable and you wish to return the goods, you must inform us by email to info@blacklune.com within 14 days of receipt of your purchase. Goods must then be returned within 14 days of receipt for a full refund or exchange, excluding any postage charges.

Your purchase must be unworn and received in perfect condition in the original packaging.

We strongly recommend that you return your purchase fully insured through the Royal Mail Special Delivery service or international equivalent, as we cannot accept any responsibility for any returned items that are lost or stolen.

Upon receipt of the goods in accordance with the above, we will issue a full refund or credit exchange as required.

 

If you wish to cancel your purchase

Please notify us by email to info@blacklune.com before we have dispatched the goods to you.
In case the goods have already been dispatched to you, please return goods to us in accordance with the returns policy above.